Frequently Asked Questions
How to place an
Can I have more than one pet
in the portrait
Delivery and turn around
About the painting process
Can my portrait be framed
Do you offer gift
How to place and order:
First email photos
to firstname.lastname@example.org or you can send hard copies through the mail to Jeanna Nelis, 1459 Jakes Place, Hellertown,
PA 18055. Hard copies will be returned.
In your email please let
me know if you would like just a head-shot of your pet or a body shot. I will also need to know if you would like
the existing background painted or if you would like me to paint an abstract background. See
page for more
Then please go to the
order page to choose your size portrait and order it.
Click here for more detailed ordering
Please send the best
quality photos you can. I prefer a resolution of 300 dpi or a file size of 1MB. If the quality of the photo is
poor, I will not be able to see details such as fur type and color.
tips on this
Types of payments accepted:
1. Check made out to
Jeanna Nelis and sent to 1459 Jakes Place, Hellertown, Pa 18055 ( work will proceed when check is
2. Pay securely, with your
credit card, debit card or Pay Pal account. A Painted Pet uses a Pay Pal shopping cart which is a secure and
trusted online payment method. It accepts a range of credit cards, including Visa, Mastercard, American Express and
A 11" x 14" pet portrait
is $499 plus a flat rate shipping cost of $15.00.
A 16" x 20" pet portrait
is $599 plus a flat rate shipping cost of $15.00
**Custom sizes are
available please call for pricing.
**Pricing is for one pet.
Additional pets are $60 each.
You will receive a proof
by email for approval before the final portrait is shipped.
If you are not happy with
the finished proof, the full amount of your purchase will be returned. See below my satisfaction
A proof will be sent to
you via email. Your order will include one minor revision. If major revisions are required, I will send you an
Once you approve your
proof, your portrait will be varnished and no further revisions can be made.
Can I have more than one pet in the portrait:
Yes for an additional $60 you can add another pet to your portrait. You can send a photo of each
animal separately or together.
Delivery and turn
The delivery time for your
portrait is about four weeks. This may vary depending on the time of year. Each portrait is sent priority mail by
Please order early for
Christmas, this is my busiest time of year.
Your happiness with your
portrait is of major concern to me. I know how important your pet is to you. That is why I offer proofs and
revisions to your proofs, to make sure that you are satisfied with your pet portrait. Customer satisfaction is
important to me, so if you are not happy with your proof after revisions a full refund of your money will be
made. Once you approve your
proof, no changes or refunds will be possible.
About the painting process:
Your pet portrait will be
painted using a digital painting technique. This means that I will be using a sophisticated computer program and
stylus pen to paint by hand, stroke by stroke the painting of your pet.
See this short you tube
video on how I paint using corel painter and a wacom tablet. Please click on link to view.
The painting is then
professionally printed, stretched and varnished. It will come to you ready to hang.
Can I frame my portrait:
Although I do not do
framing the sizes I choose to paint are standard sizes. I do this so you can buy a ready-made affordable
Do you offer gift
Yes please just order the
size of portrait you would like. Deposit and final payment will be due.
Then send by email
to jnelis@APaintedPet.com who the gift certificate is for, and who it is from. A customized gift certificate will be
sent to the recipient with directions on how to redeem the gift certificate.